Refund & Cancellation Policy

Last updated: 8 October 2026 · Operated by Ganesham Digital Service

1. Overview

This policy explains cancellations and refunds for Random Call digital purchases — VIP / premium plans and in-app coin packages — made on our website or apps. Payments may be processed through secure payment partners such as PhonePe, other UPI/card aggregators, Google Play Billing, or Apple In-App Purchase. By completing a purchase you acknowledge this policy.

2. What We Sell

We sell only digital entertainment products:

• VIP / Premium — time-bound premium entertainment benefits
• Coins — licensed in-app entertainment credits used mainly for search filters (for example area-based matching preferences) and related premium entertainment features

Coins remain inside the Random Call virtual environment for entertainment use only. They are not money, not a wallet for transfers, and not a product that can leave the app as cash or bank credit.

3. Cancellation Before Payment Confirmation

You may leave checkout before successful payment without any charge. Incomplete or failed payments do not create an order.

4. Cancellation After Successful Payment

After payment is confirmed and digital content is credited to your account, the purchase generally cannot be cancelled for convenience because delivery is instantaneous. You may still request a review under the refund cases below.

5. Refund Eligibility

We may approve a refund (full or partial) in these cases:

• Duplicate / accidental charge with valid payment proof
• Payment successful but content not delivered within 48 hours, confirmed by our investigation
• Technical error on our side that prevented use of the purchased VIP/coins feature
• Mandatory law / card-scheme / payment-partner rules (including PhonePe or bank rules) that require a refund

Refunds are generally not granted for: change of mind after successful digital delivery; unused leftover coins after voluntary use; account action for Terms / Community Standards violations; or disputes caused by sharing account credentials.

6. How to Request a Refund

Email kamalsingh.chaudhary@gmail.com or use in-app Support within 7 days of the transaction, with:

• Registered email / username
• Order ID / transaction ID / PhonePe or gateway reference
• Date, amount, and payment method
• Short description of the issue

7. Review & Refund Timeline

• Acknowledgement / first response: within 1–3 business days
• Payment-related complaints: target resolution within 4 business days of receipt where practicable
• Eligible refunds after approval: usually within 7–14 business days (bank/UPI/card timelines may add extra days)

8. Refund Method

Approved refunds are returned to the original payment method where possible (for example the same UPI/card path used via PhonePe or another partner). Google Play / Apple store purchases must follow the respective store refund process when the charge was made through that store.

9. Chargebacks

Please contact us before raising a chargeback so we can resolve the issue faster. Unjustified chargebacks may lead to account review. A chargeback does not automatically cancel a delivered digital service.

10. Grievance Escalation

If your refund or billing issue is not resolved satisfactorily, escalate to our Grievance Redressal Officer listed on the Contact page.

11. Related Policies

Delivery & Shipping Policy · Terms of Service · Privacy Policy · Pricing · Contact Us

12. Contact

Contact Us · kamalsingh.chaudhary@gmail.com · +91 96105 52555
Ganesham Digital Service, Kamal Tower, Mandawara Road, Gopal Talkies Ke Pass, Hindaun City, Karauli, Rajasthan – 322230, India